Business policies are often too ambiguous to allow an employee a say in how they work. This creates conflicts between policies and procedures. Policies should detail the processes and responsibilities of each employee. Procedures describe how those processes and responsibilities are carried out and who is responsible for them. Both should be written and clearly defined to provide a guide for all employees.
Business policies and procedures manual will also list those aspects of the company that are not covered by the policy. That includes any aspects of the business that are not part of the daily operations. When writing policies, remember that they must detail procedures, but must not single out policies. For example, all rental agreements must be in writing. But any specific provisions regarding deposits, late fees, damage deposits or insurance payments must be separately stated in a separate policy.
In addition to policies, a business policy may include procedures. These are written sections of a manual that outlines policies and procedures for top level management every time there is a change in the company’s top positions. Procedures are used to address various issues, such as the manner in which upper level management reviews lower level employees. They also can address such matters as upper level management’s review of an audit conducted by a watchdog agency or any other special events that affect the workings of the company. Procedures must be specific, though, or the entire policy becomes worthless.
Business policies and procedures manual will also contain sections on customer service. This is one of the most important areas where employees really need to know what they are doing. Every time an employee performs a task that reflects negatively on the company, there is a duty of care to make sure the customer is satisfied.
To ensure a high level of customer service, business policies and procedures must detail exactly what happens when employees fail to perform their duties in a certain manner. For example, if an employee shoves a customer service representative over an issue, the duty of care is to make sure the individual does not do it again in the future. Procedures will specify the actions employees must take when customer service is non-existent. This detail is crucial, as it shows how a company policy could impact both the bottom line and the employees who handle customers’ concerns.
Every business has unique policies that address various aspects of the business. To make sure all policies and procedures are uniform throughout the company, it is crucial to consult a resource that provides comprehensive guides on all aspects of business policies. The right policy will not only make it easier for employees to perform their duties, but also it will make it easier for the employer to manage any issues that come up. When employees know what to expect from their employers, they perform better and can handle any situations that may arise.